{"id":2247,"date":"2024-04-29T10:10:01","date_gmt":"2024-04-29T08:10:01","guid":{"rendered":"https:\/\/it.unija.com\/it-podrska\/"},"modified":"2025-04-07T11:38:26","modified_gmt":"2025-04-07T09:38:26","slug":"it-podrska","status":"publish","type":"page","link":"https:\/\/it.unija.com\/sr\/it-podrska\/","title":{"rendered":"IT podr\u0161ka"},"content":{"rendered":"\t\t
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IT PODR\u0160KA<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Unija ETL IT pru\u017ea 24\/7 profesionalnu tehni\u010dku podr\u0161ku kako bi se osiguralo nesmetano funkcionisanje va\u0161eg IT sistema.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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PRU\u017dAMO PODR\u0160KU NA VI\u0160E NIVOA<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Prijem zahteva<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Klasifikacija zahteva<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Prvi nivo podr\u0161ke<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Re\u0161avanje problema<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Komunikacija sa klijentima<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Analiza i izve\u0161tavanje<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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AKTIVNOSTI STRU\u010cNE TEHNI\u010cKE PODR\u0160KE UKLJU\u010cUJU<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Dijagnostika i re\u0161avanje problema<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Stru\u010dnjaci za tehni\u010dku podr\u0161ku bave se analizom i dijagnostikom tehni\u010dkih problema i pru\u017eanjem efikasnih re\u0161enja.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Pomo\u0107 pri instalaciji i konfiguraciji<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Oni pru\u017eaju korisnicima pomo\u0107 u instaliranju, konfigurisanju i a\u017euriranju hardvera ili softvera.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Odgovaranje na pitanja klijenata<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Stru\u010dna tehni\u010dka podr\u0161ka pru\u017ea informacije i obja\u0161njenja u vezi sa kori\u0161\u0107enjem proizvoda ili usluga.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Obuka korisnika<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Oni poma\u017eu korisnicima da razumeju karakteristike i mogu\u0107nosti proizvoda ili usluga i pru\u017eaju smernice za efikasnu upotrebu.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Nadogradnje i odr\u017eavanje<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Oni se brinu o redovnom a\u017euriranju, odr\u017eavanju i optimizaciji informacionih sistema.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Komunikacija sa klijentima<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Efikasna komunikacija sa klijentima je od klju\u010dnog zna\u010daja, jer stru\u010dna tehni\u010dka podr\u0161ka pru\u017ea jasne i razumljive informacije o re\u0161enjima i procedurama.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Nivoi podr\u0161ke i pra\u0107enje napretka\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Prvi nivo podr\u0161ke (Tier KSNUMKS):<\/strong><\/p>

Prvi nivo je prva linija podr\u0161ke i namenjen je re\u0161avanju osnovnih i \u010desto postavljanih pitanja i identifikovanju manje slo\u017eenih problema.<\/p>

Drugi nivo podr\u0161ke (Tier KSNUMKS):<\/strong><\/p>

Drugi nivo uklju\u010duje vi\u0161e specijalizovanih stru\u010dnjaka koji imaju dublje tehni\u010dko znanje i sposobnost re\u0161avanja slo\u017eenijih problema.<\/p>

Tre\u0107i nivo podr\u0161ke (Tier 3):<\/strong><\/p>

Tre\u0107i nivo obuhvata najbolje IT stru\u010dnjake koji poseduju duboka znanja o odre\u0111enim sistemima ili aplikacijama.<\/p>

Kontrola i upravljanje:<\/strong><\/p>

Ovaj nivo se bavi pra\u0107enjem rada sistema, pra\u0107enjem performansi i re\u0161avanjem bilo kakvih problema pre nego \u0161to postanu o\u010digledni korisnicima.<\/p>

Svaki nivo podr\u0161ke ima svoju ulogu i doprinosi efikasnom re\u0161avanju problema. Ve\u0107ina problema se re\u0161ava na prvom i drugom nivou, dok se tre\u0107i nivo koristi za najzahtevnije tehni\u010dke izazove. Sistematsko preusmeravanje problema izme\u0111u nivoa obezbe\u0111uje efikasno upravljanje i re\u0161avanje problema u organizaciji.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Odr\u017eavanje i a\u017euriranje informacionih sistema<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Na\u0161e usluge odr\u017eavanja i a\u017euriranja informacionih sistema osiguravaju da va\u0161 softver i hardver ostanu optimalni za upotrebu. Stalnim pra\u0107enjem rada sistema, korak smo ispred potencijalnih problema, jer rano otkrivanje potrebe za a\u017euriranjem i odr\u017eavanjem spre\u010dava bezbednosne incidente i prekide usluga. Neka va\u0161e poslovanje te\u010de glatko uz na\u0161u podr\u0161ku koja \u0161titi i optimizuje va\u0161e IT okru\u017eenje.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Suo\u010davate se sa izazovima u oblasti IT-a?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tPo\u0161aljite nam upit<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

IT PODR\u0160KA Unija ETL IT pru\u017ea 24\/7 profesionalnu tehni\u010dku podr\u0161ku kako bi se osiguralo nesmetano funkcionisanje va\u0161eg IT sistema. Po\u0161aljite […]<\/p>\n","protected":false},"author":1,"featured_media":1584,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-2247","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nIT podr\u0161ka za 24\/7 nesmetan rad - Unija<\/title>\n<meta name=\"description\" content=\"24\/7 tehni\u010dka podr\u0161ka koja obezbe\u0111uje nesmetan rad IT sistema. 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