{"id":291,"date":"2024-04-29T10:10:01","date_gmt":"2024-04-29T08:10:01","guid":{"rendered":"https:\/\/it.unija.com\/?page_id=291"},"modified":"2025-04-30T13:24:58","modified_gmt":"2025-04-30T11:24:58","slug":"it-podpora","status":"publish","type":"page","link":"https:\/\/it.unija.com\/sl\/it-podpora\/","title":{"rendered":"IT Podpora"},"content":{"rendered":"\t\t
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IT PODPORA<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Unija ETL IT Solutions zagotavlja 24\/7 strokovno tehni\u010dno podporo, ki skrbi za nemoteno delovanje va\u0161ega IT sistema.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tPo\u0161ljite nam povpra\u0161evanje<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Podpora deluje skozi ve\u010d nivojev<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Sprejem zahtevkov<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Kategorizacija zahtevkov<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Prva raven podpore<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Re\u0161evanje te\u017eav<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Komunikacija s strankami<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Analize in poro\u010danje<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Naloge strokovne tehni\u010dne podpore vklju\u010dujejo<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Diagnostika in re\u0161evanje te\u017eav<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Strokovnjaki za tehni\u010dno podporo se ukvarjajo z analizo in diagnosticiranjem tehni\u010dnih te\u017eav ter zagotavljajo u\u010dinkovite re\u0161itve.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Pomo\u010d pri namestitvi in konfiguraciji<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Strankam nudijo pomo\u010d pri namestitvi, konfiguraciji in posodabljanju strojne opreme ali programske opreme.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Odgovarjanje na vpra\u0161anja strank<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Strokovna tehni\u010dna podpora nudi informacije in pojasnila glede uporabe izdelkov ali storitev.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Izobra\u017eevanje uporabnikov<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Pomagajo uporabnikom razumeti funkcije in mo\u017enosti izdelkov ali storitev ter nudijo usmeritve za u\u010dinkovito uporabo.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Nadgradnje in vzdr\u017eevanje<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Skrbijo za redne posodobitve, vzdr\u017eevanje in optimizacijo tehni\u010dnih sistemov.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t<\/path><\/path><\/path><\/g><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Komunikacija s strankami<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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U\u010dinkovita komunikacija s strankami je klju\u010dna, saj strokovna tehni\u010dna podpora zagotavlja jasne in razumljive informacije o re\u0161itvah in postopkih.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Ravni podpore in monitoring<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Prva raven podpore (Tier 1):<\/strong><\/p>

Prvi nivo je prva linija podpore in je namenjen re\u0161evanju osnovnih in pogosto zastavljenih vpra\u0161anj ter prepoznavanju manj kompleksnih te\u017eav.<\/p>

Druga raven podpore (Tier 2):<\/strong><\/p>

Drugi nivo zajema bolj specializirane strokovnjake, ki imajo globlje tehni\u010dno znanje in sposobnost re\u0161evanja kompleksnej\u0161ih te\u017eav.<\/p>

Tretja raven podpore (Tier 3):<\/strong><\/p>

Tretji nivo zajema najbolj specializirane strokovnjake, ki imajo globoko tehni\u010dno znanje o dolo\u010denih sistemih ali aplikacijah.<\/p>

Nadzor in upravljanje (Monitoring):<\/strong><\/p>

Ta nivo se ukvarja z nadzorom delovanja sistemov, spremljanjem uspe\u0161nosti in odpravljanjem morebitnih te\u017eav \u0161e preden postanejo o\u010ditne uporabnikom.<\/p>

Vsak nivo helpdeska ima svojo vlogo in prispeva k u\u010dinkovitemu re\u0161evanju te\u017eav. Ve\u010dina te\u017eav se re\u0161i na prvi in drugi ravni, medtem ko se tretja raven uporablja za najzahtevnej\u0161e tehni\u010dne izzive. Sistemati\u010dno preusmerjanje te\u017eav med nivoji zagotavlja u\u010dinkovito upravljanje in re\u0161evanje te\u017eav v organizaciji.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Vzdr\u017eevanje in posodobitve informacijskih sistemov<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Na\u0161e storitve vzdr\u017eevanja in posodabljanja informacijskih sistemov zagotavljajo, da va\u0161a programska in strojna oprema ostane optimalna za uporabo. Z nenehnim nadzorom delovanja sistemov smo korak pred morebitnimi te\u017eavami, saj zgodnje zaznavanje potreb po posodobitvah in vzdr\u017eevanju prepre\u010duje varnostne incidente in izpade storitev. Ohranjajte nemoteno poslovanje z na\u0161o podporo, ki \u0161\u010diti in optimizira va\u0161e IT okolje.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Imate izzive na podro\u010dju IT?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tPo\u0161ljite nam povpra\u0161evanje<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

IT PODPORA Unija ETL IT Solutions zagotavlja 24\/7 strokovno tehni\u010dno podporo, ki skrbi za nemoteno delovanje va\u0161ega IT sistema. Po\u0161ljite […]<\/p>\n","protected":false},"author":1,"featured_media":251,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-291","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nIT Podpora za nemoteno delovanje 24\/7 - Unija ETL IT Solutions<\/title>\n<meta name=\"description\" content=\"24\/7 tehni\u010dna podpora, ki zagotavlja nemoteno delovanje IT sistemov. Na\u0161e storitve vklju\u010dujejo diagnostiko, namestitev in vzdr\u017eevanje va\u0161ega okolja.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/it.unija.com\/sl\/it-podpora\/\" \/>\n<meta property=\"og:locale\" content=\"sl_SI\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IT Podpora za nemoteno delovanje 24\/7 - Unija ETL IT Solutions\" \/>\n<meta property=\"og:description\" content=\"24\/7 tehni\u010dna podpora, ki zagotavlja nemoteno delovanje IT sistemov. 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